Privacy Statement
This Is the Privacy Policy of Go Guernsey Land & Sea Ltd. It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017
We care about your personal data and ensuring how you are informed about how we use it. We promise to protect your data, and manage any information you share with us in line with the Data Protection Law.
This Privacy Policy sets out how and why we collect and use your personal data and our legal basis for doing so.
Who Are We?
Go Guernsey Land & Sea Ltd. (GGLS) Is an outdoors activities company and a member of The Guernsey Registry (Company number 56630) and we are also registered with the Office of the Data Protection Authority (registration number DPA5895) GGLS is classified as a CONTROLLER of data.
What Data We Collect
We collect data used to deliver our services. This may include names, addresses, mobile numbers, emails messages, email address or Facebook or Instagram profile names and messages, personal details such as height or weight. For certain outdoor activities details of medical conditions may be taken. This enables us to keep in contact with our customers and carry out our core business services to the best suited needs of the customer, to comply with a contract of service and also to comply with statutory requirements and our legal obligations.
Where Does This Information Come From?
In order to be able to provide you with our services, we use our legal contractual basis for processing your data or rely on our legitimate business interests.
Consent
In cases where we are not relying on contractual or legitimate business interests, we rely on consent to lawfully process your data. This can be obtained orally, by email or by an online booking form process. You have the right to withdraw your consent at any time by phone 07781103692 or email [email protected], however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services or comply with a contract.
Types of Personal Data We Collect
Your contact details, such as name, phone number, delivery address, email address, gender, age, height, in some cases relevant medical conditions/allergies.
Bank details (account name, number and sort code) if refund is given via bank transfer and processed through our bank, NatWest International.
A record of our communications with you.
Your communication preference.
Special Category Data
We collect data on some medical conditions or allergies for some of our sea-based activities. This is only used to know if there is any risk to one of our customers taking part in an activity.
Sharing Of Your Personal Data
We do not share your data with any third party.
Retention Of Data
All data is retained securely and only used for the purposes for which it was collected under the law. Data is only retained for as long as is required to comply with our statutory obligations, or in order for us to provide you with the services forming part of a contract. In any event, data is reviewed and weeded accordingly after 7 years.
The Website
THE USE OF COOKIES; This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
EXTERNAL LINKS; Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS; Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Your Rights
The law provides you with a number of rights, but specifically and of relevance, you have the right to:
- Request confirmation of the personal data that we hold about you and what we are doing with your data.
- Request correction of your personal data if incorrect, out of date or incomplete
- Request that we stop any consent based processing of your personal data after you have withdrawn that consent
Contacting Us
GGLS is defined as a CONTROLLER according to the law when dealing with GGLS data. If you have any questions or queries regarding how your personal data is being managed, please contact Go Guernsey Land & Sea Ltd by emailing [email protected]
Contacting the Regulator
If you feel that your data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator. The Office of the Data Protection Authority (ODPA). You can contact them by calling 01481 742074 or by email at [email protected]